One Inbox for Every Customer Interaction
No more switching between messaging apps, emails, and support tools. Manage every conversation from one shared workspace on desktop and mobile app.
Stop Chasing Conversations Across Multiple Platforms
When messages are spread across email, social media, live chat, and messaging apps, it's easy to lose context, miss crucial leads, and slow down your team.
With the iDesk360 Query Management Solution, you bring comments, messages, emails and reviews from Facebook, Messenger, WhatsApp, Instagram, YouTube, Gmail, Play Store, App Store, and every other connected digital channel in one organized inbox.
iDesk360 Inbox
8 channels connected
Rafi Ahmed
Hi, has my order #4821 shipped yet?
@sadia.k
Is this available in blue?
+880 1XXX-XXXXXX
Sending payment confirmation now.
Refund request for order #2210
App review
App keeps crashing on checkout.
App review
How do I cancel my subscription?
Why Teams Choose Omnichannel Query Management
Respond 50% Faster
Reduce delays caused by switching between apps and platforms.
Keep Every Conversation Organized
Share conversation history, assignments, and updates from one dashboard.
Stay with Confidence as You Grow
Manage higher conversation volumes without creating operational chaos.
Deliver Consistent Service
Provide the same quality of support regardless of where people contact you.
Turn Daily Support Challenges into Frictionless Workflows
iDesk360 Query Management Tool Capabilities
Connect Every Channel
Bring messages, tickets, emails, and live chat into one workspace.
Turn Messages into Trackable Tickets
Track every enquiry from start to finish.
Use AI to Handle Routine Conversations
Automate common enquiries and reduce your team's workload.
Send Bulk Replies for Same Enquiries
Respond to multiple conversations at once with bulk actions and saved responses in just a few clicks — perfect for announcements, promotions, and common enquiries.
Organize with Tags & Labels
Categorize conversations and keep your inbox structured.
Collaborate with Internal Notes
Share context privately without exposing internal discussions.
Spend less time switching between apps and more time resolving conversations.
Replace scattered inboxes with one organized workspace where your team can communicate, collaborate, and respond with confidence.